Neemrana Hotels

Cancellation Policy - Neemrana Hotels

Cancellation Charges (for individual bookings)

  • Any cancellation within 48 -72 hours before the check-in date will not attract any retention.
  • Cancellation within 24 hours before the check-in will attract one night retention.
  • There will be no refund-credit note can be extended for the paid amount less retention charges (valid for cancellation within 24 hours only) till 31st March 2021.
  • There will be full refund in case cancellation takes place 96 hours prior to the arrival date.
  • The mentioned credit amount can be adjusted against future booking as per the applicable tariff for the new amended date.

For Groups / for Special Celebration Dates (24th, 25th, 30th & 31st of December & Long weekends)

  • 25% if cancelled forty five days in advance.
  • 50% if cancelled thirty days in advance. 
  • 50% if few of the total booked rooms are cancelled. 
  • 100% if cancelled fifteen days in advance or later.
  • Credit/Debit card cancellations will be charged 5% extra.

Confirmation/cancellation policy for weddings and large celebrations

  • 25% of the total billing has to be made at the time of the confirmation of the booking.
  • 25% of the total billing has to be made 90 days prior to event.
  • 25% of the total billing has to be made 60 days prior to event.
  • 25% of the total billing has to be made 30 days prior to event.
  • If not complied to the above, the booking can be cancelled.
  • Full clearance of bill at the check-out.
  • In case of any cancellation:
    • Total advance paid will be retained if cancelled anytime between 3 months and 1 month prior to the date.
    • 100% retention to be charged if cancelled 1 month prior to the date of event.

In case of any cancellation the GST of 18% on the advance will have to be retained as it is to be paid by us to the authorities by the 5th of the next month.

Note:

Any postponement of the booking will be treated as a cancellation and will be governed by the Cancellation Policy.

  • A group booking is defined as :
    • 2 rooms or more for hotels with an inventory of 4-10 rooms
    • 5 rooms or more for hotels with an inventory of 11-21 rooms
    • 10 rooms or more for hotels with an inventory of 22-65 rooms
  • Refunds only through cheque for bookings made by cash/cheque/bank transfer.
  • Online refunds for bookings made through the website usually take 7-10 working days.
  • Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days.
  • The original receipt must be presented for processing the refund.
  • Credit/debit card cancellations will be charged 5% extra.

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