Cancellation Policy - Neemrana Hotels

Cancellation Charges

  • 25% if cancelled four days in advance.
  • 50% if cancelled two or three days in advance.
  • 50% if few of the total booked rooms are cancelled. 
  • 100% if cancelled one day prior to booking or on the same day. 
  • Credit/Debit card cancellations will be charged 5% extra.

For Groups / for Special Celebration Dates (24th, 25th, 30th & 31st of December & Long weekends)

  • 25% if cancelled forty five days in advance.
  • 50% if cancelled thirty days in advance. 
  • 50% if few of the total booked rooms are cancelled. 
  • 100% if cancelled fifteen days in advance or later.
  • Credit/Debit card cancellations will be charged 5% extra.

Confirmation/cancellation policy for weddings and large celebrations

  • 25% of the total room tariff at the time of the confirmation of the booking.
  • 100% of the total room tariff and chartering cost four months in advance.
  • 80% of the balance of total expected budget 45 days in advance.
  • If not complied to, the booking can be cancelled.
  • Full clearance of bill at the check-out.

In case of any cancellation the service tax of 12.36% on the advance will have to be retained as it is to be paid by us to the authorities by the 5th of the next month.

  • Total advance paid will be retained if cancelled anytime between 3 months and 31 days prior to the date.
  • 100% of the advance will be retained if cancelled 1 month prior to the date.

Note

Any postponement of the booking will be treated as a cancellation  will be governed by the Cancellation Policy.

  • A group booking is defined as :
    • 2 rooms or more for hotels with an inventory of 4-10 rooms
    • 5 rooms or more for hotels with an inventory of 11-21 rooms
    • 10 rooms or more for hotels with an inventory of 22-65 rooms
  • Refunds only through cheque for bookings made by cash/cheque/bank transfer.
  • Online refunds for bookings made through the website usually take 7-10 working days.
  • Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days.
  • The original receipt must be presented for processing the refund.
  • Credit/debit card cancellations will be charged 5% extra.